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ICT Technician in Birmingham at SK:N Clinics

Date Posted: 9/6/2018

Job Snapshot

Job Description

We’re changing lives – what are you doing?

ICT Technician

Edgbaston Village, Birmingham B15 3AA

£24,000 - £27,000 + Bonus + Pension + 25 Days Annual Leave + Staff Discounts

A bit about us and why we need you!

Treating over 25,000 clients each month through a nationwide network of 49 clinics, sk:n is the UK’s largest provider of advanced skin treatments. We have a truly recognisable brand which has been carefully built over 25 years on the foundations of efficacy, knowledge and trust. Simply put, our aim is to give people greater self-confidence through better skin. Whether we’re getting rid of unwanted facial hair, treating acne, removing blemishes or reducing the signs of ageing, we change lives every day and it’s something we’re extremely passionate about. It’s an exciting time, we're expanding our clinic network throughout the UK and aim to have 55 sites by the end of 2018, as such, we now require an ICT Technician to support this growth.

The Opportunity

Reporting to the Head of ICT, you'd be based at our support office in the up and coming Edgbaston Village district and be responsible for the following:

Responsibilities:

  • Be the primary contact for all incoming calls/emails, manage incidents and service requests
  • Work with your colleagues to effectively monitor internal systems and network performance
  • You will be expected to escalate issues appropriately as required in order to deliver the highest possible level of customer service
  • Provide the highest level of service by meeting or exceeding internal SLA’s - response, resolution and availability - and by proactively identifying process improvement opportunities within the department
  • Maximise the use of all in-house systems to be a key member of a small but efficient ICT team
  • Identifying, researching and implementing software/systems to benefit the department and business as a whole
  • Reporting and following agreed processes and procedures
  • Communicate fully and effectively with employees throughout the incident lifecycle, ensuring that at all times the employee is fully aware of the status of their incident or service request
  • Providing emergency support on alternate weekends and weekday evenings as/when needed

Job Requirements

Skills, Experience and Personal Attributes Required:

  • Microsoft desktop operating systems (XP / 7 / 8.x / 10)
  • Microsoft Office 2013/2016
  • Microsoft server operating systems (2003 / 2008 / 2012)
  • Microsoft Infrastructure technologies (AD, Exchange, IIS, RDS)
  • SQL Server (preferred but not necessary)
  • Symantec Backup and Endpoint protection
  • Hyper V
  • Mitel IP Telephony
  • iPhone / Android / Windows phone/tablet experience
  • Server/Desktop hardware maintenance
  • Good networking fundamentals
  • Strong and demonstrable troubleshooting skills
  • A positive 'can-do' attitude and genuine desire to help solve problems.